Methods's & Cost
At Ground-Shaker it is important to us that your product arrives on time and in the best conditions.
All orders made before 12:30 pm Pacific Standard Time can be shipped and processed on the same day. However, handling time for order(s) are off 1 day which is the next business day.
Orders made after 12:30 pm Pacific Standard Time will be shipped on the next Business days.
Orders are shipped on Business day's only. Business days are Monday-Friday, excluding federal holidays within the United States.
*Exceptional circumstances may require additional time, in which our representatives will contact the buyer.
For Example, circumstances such as the availability of a High Demand Item(s) or Item(s) that require any alterations, modifications, or changes.
We are unable to ship to PO Box address(s).
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged or lost in transit by the carrier (FedEx).
Refunds for lost or damaged packages will be issued after a claim has been filed with (Fedex), and was approved by both the carrier and Ground-shaker.
Ground-Shaker does the best to have the item delivered at its finest condition. Please understand that as an item is handled during transit slight wear and tear can appear. Ground-Shaker will not ship any item that present any wear and tear to the consumer. Normal wear and tears can appear if carrier does not properly handle the enclosure.
Please allow an extra day for delivery before filing a claim.
All tracking numbers will be assigned to packages upon fulfillment. Our distribution center will assign a tracking number when orders have been checked out and paid for.
Tracking numbers will be found in confirmation emails as well as in your order history on www.Ground-Shaker.com Please allow us & our preferred carrier (FedEx) 48 hours before tracking your item(s).
Orders containing more than one Item(s) will be shipped separately, you may receive more than one tracking number.
Each tracking number may be sent in a bundle or separately all depending on availability, these tracking numbers may arrive in separate confirmation emails.
If you have further questions about your order, please contact (909) 398-4014 or refer to our Messenger App for any urgent questions or concerns regarding your order. Please have in hand your order # or any useful information that will help us retrieve your order faster.
Methods’ & Cost
Ground-Shaker is pleased to offer Free Shipping for certain shipping services. At checkout, you will be prompted to elect a preferable shipping method for your item(s). Different shipping method's will be available so you can plan accordingly upon the arrival of your item(s). Each of the services offered has its own restrictions and charges that will be applied to your order.
* It is important that your product arrives on time. Therefore, we ship via FedEx.
Handling time for order(s) are 2-3 business days usually. (Mon-Fri).
We do our best to ship every package within 2 days of receiving a cleared payment. However, most packages will be processed and shipped on same day if order was received before (12:30 pm Pacific Standard Time)
Unless otherwise advised by our representatives; Not applicable during
Three day select & Other Services will not be given as a "Free Shipping" option. However, these services will be offered.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as items that have drilling marks, modifications, tamper marks or any other sort of mark or design that was not made by Ground-Shaker.
Once AGAIN UNDER NO CIRCUMSTANCE WILL A RETURN, EXCHANGE, OR REFUND, BE MADE IF MARKINGS, OR DRILLING'S AND INSTALLATION OFF A SUB WOOFER WERE MADE IN THE ENCLOSURE.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item(s) returned after 3o days will be subjected to pay a restocking fee, a returning fee, handling fee, and a shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged (CARRIER DAMAGE).
(CARRIER DAMAGE) is when the item is in transit to its destination and it wasn't handled properly.
To return your product, you should mail your product to: 4717 BROOKS ST MONTCLAIR California US 91763
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.