We offer a 90-days warranty or 30-days exchange. For ebay and Amazon orders please contact the authorized seller through ebay or Amazon.
We only sell our products directly from our website. We can not accept boxes bought from other sellers.
All return(s) and exchange(s) must be made and completed before the 30 days, unless otherwise stated, from the original date of purchase.
Consumers are eligible for a refund*(after 20% restocking fee).
The cost of shipping that GroundShaker paid to ship the enclosure the first time will be deducted from the refund.
When returning item(s) for a refund, item must be new, present no physical damage, and may not be tampered with or manipulated.
Under No Circumstance Will We Accept Item(s) That Had a Sub-Woofer or Woofer(s) Screwed or Drilled into the Enclosure.
You may NOT Return the item(s) if you made any Modifications, Alterations, or Changes of any kind.
Buyer must pay for returning shipping, return in original packaging, with original invoice and give a valid tracking number of the package.
*All shipping cost ARE NONE REFUNDABLE
When Exchanging item(s), product must be new, present no physical damage, may not be tampered with, or manipulated, un-used and un-installed as well.
Buyer must pay for returning shipping, replacement shipping, and pay the difference of the new product.
All item(s) being sent or received are subjected to an inspection before refund(s) or exchanges are made.
Item(s) returned for a refund may require a restocking fee of 20%. Buyer is responsible for all shipping cost when shipping to Ground-Shaker.
Ground-Shaker may not be held responsible for lost or damaged items when item(s) are being shipped back to Ground-Shaker.
Ground-Shaker is accountable for any shipping back replacement item(s). *When and if Ground-Shaker sent the wrong item.
If a refund is requested, any Shipping/Handling fees charged are nonrefundable. For listings with a “Free Shipping” option, any assumed shipping charges will be non-refundable. Shipping costs are Non-Refundable.
The cost to return merchandise to Ground-Shaker for refunds, exchanges or warranties is the sole responsibility of the customer. This cost can be equated to the cost of driving back to any local retail store to complete a return.
Ground-Shaker is not responsible for any shipping costs associated with these returns.